ARM unified data capture across 12+ countries with one scalable, secure form platform.
ARM partnered with an International Bank team to replace fragmented, country-by-country web forms with a single flexible and secure platform; enabling flexible, consistent data capture for lead generation, promotions, survey capture and more across Retail and Business Banking.
ARM Technology
Data Capture
Rewards
Reporting
The Challenge
International markets each maintained their own web forms, with no shared platform, inconsistent field labels by country and language, and no centralized system for data, consent, or reporting.
Forms weren’t adaptable across CMS platforms, and typical data capture pages saw significant traffic (7,000–11,000 submissions/month/page) without unified security, spam protection, or analytics tracking.
The Solution
Operation now is a single, centralized form platform spanning 12+ countries, with forms hosted on dedicated client subdomains managed by ARM rather than embedded directly across many different client sites.
The platform supports multiple core use cases; lead generation, complaints, promotion registration and more; while still allowing each market to localize by language (English/Spanish/French), use legally compliant consent language, experience built-in responsive design, spam/bot protection, 24/7 data access for reporting and analytics, plus consistent security across every market.
What We Did
ARM designed and built the centralized, ARM-hosted form architecture from the ground up; redirecting visitors from home site pages to secure capture forms while preserving country-specific customization. ARM also implemented country-specific consent language for each use case, aligned to each market’s individual clinet privacy agreement.
Beyond the initial rollout, ARM has continued expanding the platform’s capabilities, delivering a growing library of specialized forms: Caribbean bundle applications (Auto Loan, Credit Card, SPL, Mortgage, General Acquisition) with and without credit bureau integration, partnership lead form, Wealth Management contact forms for multi-country use, and promo/referral forms; each with tailored conditional logic, imagery, dropdowns, and accordion field structures suited to promote and inform on its markets and products. The platform is also email capable for newsletters and integrate seamlessly with other tools available through ARM’s MOTUS to manage email-driven offers and incentive fulfillment.